While troubleshooting computers remotely, one major concern is understanding what exactly is preventing the end user from getting their work done. Often, the best way to get to the root of the problem is to start chatting with the end user about their issue. SupremeViewer offers real-time chat to get you started.
Table Of Contents
- Initiate chat from SupremeViewer Client
- Initiate chat from SupremeViewer Server
- 1. Connection between SupremeViewer Client and Server should exist.
- 2. Go to the SupremeViewer icon in the system tray.
- 3. Select "List All Clients" from the drop down menu.
- 4. Select the connected client and start the chat.
- 5. Type a message in the chat and click "Send" button to send it to the client.
- 6. The message is received in the client.
Initiate chat from SupremeViewer Client
SupremeViewer Client is a software that allows you to connect and interact with remote computers and servers located anywhere in the globe via the internet.
1. Connect to the remote computer by using the SupremeViewer Client.
2. A toolbar with icons will be available on the top. Click the “Open chat…“ icon.
3. Type a message in the chat and click “Send” button.
4. The message is received from the other end.
Initiate chat from SupremeViewer Server
SupremeViewer Server is a software that allows remote access to the computer where it is installed.
1. Connection between SupremeViewer Client and Server should exist.
2. Go to the SupremeViewer icon in the system tray.
2.1 Click the arrow in the system tray.
2.2 Right click the SupremeViewer Server icon.
The blue icon shows that there is an active session (there is connected client).
2.2 Right click the SupremeViewer Server icon.
The blue icon shows that there is an active session (there is connected client).
3. Select “List All Clients” from the drop down menu.
4. Select the connected client and start the chat.
Select the currently connected client from the left panel and then start the chat by clicking the button “Chat with Client“.
5. Type a message in the chat and click “Send” button to send it to the client.
6. The message is received in the client.
Close the window when done.